<40>In Padilla, 2003-NMSC-011, ¶¶ 10, 18, this Court struck from a contract an invalid post-arbitration appeal provision but left intact the underlying mutual arbitration clause. By contrast, the invalidity in this case involves the arbitration scheme itself, not just the procedures for appeal to the courts after the arbitration phase is over. This is particularly so in light of the categorization in the agreements of specific kinds of access to the courts World Finance had insisted on for itself. As we concluded in Fiser, 2008-NMSC-046, ¶ 24, we must strike down the arbitration clause in its entirety to avoid a type of judicial surgery that inevitably would remove provisions that were central to the original mechanisms for resolving disputes between the parties. See Taylor, 142 S.W.3d at 287; Wis. Auto, 714 N.W.2d at 178.

Given that process of law inside comparable situations discovered suitable below these situations, we dictate the arbitration agreements are unenforceable in their totality, and should become cut about accompanying mortgage agreements

<41>Based on our holding that World Finance’s one-sided arbitration clauses are substantively unconscionable and therefore unenforceable under New Mexico law, we affirm the order of the district court denying the motion to compel arbitration, and we remand this matter to that court for further proceedings consistent with this opinion.

<5>Cordova ultimately sought the assistance of an attorney, who filed on her behalf in the district court for San Miguel County a complaint for inages, alleging that World Finance had engaged in unfair, deceptive, and unconscionable trade practices within the meaning of the New Mexico Unfair Practices Act. See NMSA 1978, §§ 57-12-1 to -24 (1967, as amended through 2003).

<14>The opinions specifically relied on by the Court of Appeals were Piano, 2005-NMCA-018, and Heye v. Am. Golf Corp., 2003-NMCA-138, 134 N.M. 558, 80 P.3d 495. Both Piano and Heye involved at-will employees who signed employer-drafted arbitration agreements after they had already entered into employment contracts, but in both cases the employers specifically reserved the right to change their own obligations at any time. Piano, 2005-NMCA-018, ¶ 8; Heye, 2003-NMCA-138, ¶ 1. Both of those arbitration agreements had been declared unenforceable for lack of consideration. Piano, 2005-NMCA-018, ¶ 1; Heye, 2003-NMCA-138, ¶ 15. The only possible consideration provided by the employers for the later-added arbitration agreements was an apparent promise to be mutually bound by mandatory arbitration. Piano, 2005-NMCA-018, ¶ 11; Heye, 2003-NMCA-138, ¶ 9. Heye and Piano determined that any such promises were meaningless, in light of the employers’ reservation of the unilateral option to modify or terminate those promises at any time. Piano, 2005-NMCA-018, ¶ 14; Heye, 2003-NMCA-138, ¶ 15. The apparent covenants of the employers were therefore illusory, and the arbitration contract clauses were resultingly void for lack of consideration to the employees. Piano, 2005-NMCA-018, ¶ 14; Heye, 2003-NMCA-138, ¶ 15.

<20>Cordova has argued from the outset that the form arbitration provisions accompanying the loan agreements in this case are grossly unfair and one-sided, and therefore substantively unconscionable, in prohibiting any access to the courts by World Finance’s borrowers, while reserving to World Finance alone the exclusive option of seeking its preferred remedies through litigation.

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<30>The courts that have criticized businesses that insert unfair and one-sided arbitration clauses into their agreements with their customers have not done so because they are hostile to arbitration agreements per se:

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<34>Even in the computer-purchase situation in Fiser, this Court held it was unnecessary to find contracts of adhesion or to conduct a procedural unconscionability inquiry into the individual circumstances relating to each separate customer before striking down arbitration clauses as substantively unconscionable on their faces. 2008-NMSC-046, ¶ 22. They are so substantively unconscionable that they are unenforceable.

2003-NMSC-011, ¶ fifteen (estimating State ex boyfriend rel. State Roadway & Transp. Dep’t v. Garley, 111 N.M. 383, 389, 806 P.2d thirty two, 38 (1991)).